The IntellInteractor
- Compandent's New
Patent Pending
System
and service to reduce the time, distraction, and cost
involved with dealing with tone/voice enabled services.
BACKGROUND:
A lot has been done to improve and enhance
the usage of voice/tone-enabled services, such as directory
assistance, by increasing their friendliness, simplicity,
features, and benefits to the provider, but very little,
if anything at all, has been done to help callers to shorten
the time needed to interact with such services. Callers
spend an already substantial and further increasing amount
of time interacting with such services which in many cases
require entering numbers and/or commands via voice or
tones, and/or waiting while being transferred or being
put on hold for a live operator or representative. In
many cases, such as in long distance, international, or
cellular calls, the cost of the line and communication
infrastructure, paid by the caller or the service provider,
is very expensive.
The purpose of this invention is to save time, cost,
and distraction to the caller who has to interact with
the dramatically increasing number of automated voice-enabled
or tone-enabled services
DESCRIPTION:
Compandent has developed a method and
system that can reduce the time spent on, cost involved
with, distraction caused by, and need to being put on
hold, and/or the need to manually operate or respond
to the common automated voice/tone-enabled services.
APPLICATIONS:
This novel system can be provided as
a service or embedded in or be part of an existing device
such as telephone, wireless phone, voice-over-Internet
protocol (VoIP) phone or other communication device
or software, computer, laptop or pocket personal computer
(PC), personal digital assistant (PDA), and/or teleconferencing
system.
ADVANTAGES:
This revolutionary method and system
can completely or partially release the caller, or assist
her/him, during the process of interacting with voice/tone-enabled
services, and hence save time, costs, and distraction
to the caller. The system can save high costs involved
with connections such as wireless, cellular, long distance,
or international calls. The method and system, also
improves the caller reachability and availability via
communications devices and/or networks.
|
|